Wasasa Microfinance S.C. is seeking to recruit qualified and energetic individuals for the role of Customer Service Officer I. This is an entry-level position essential for the daily operations of the microfinance institution, focusing on client interaction and service delivery.
Position: Customer Service Officer I
Required Number: 8
Location: Addis Ababa
Application Deadline: October 18, 2025
Role Overview
The Customer Service Officer I will be the primary point of contact for clients, responsible for managing customer inquiries, providing information on microfinance products, and processing routine transactions while ensuring a high level of service quality.
Requirements and Qualifications
👉 Educational Qualification: Bachelor of Arts (BA) Degree in Accounting, Management, Economics, or a related field.
👉 Minimum Years of Experience: 0 years of experience (Graduate/Entry-level position).
Application Submission
Interested and qualified applicants who fulfill the aforementioned requirements are invited to submit their non-returnable application letter, CV, and all supporting documents.
Please submit your documents in person to the following address:
Wasasa Microfinance S.C. Head Office, HRM Department Sheger City, Alemgena (behind the condominium houses)