Abay Bank is a private commercial bank committed to supporting Ethiopia’s economic growth through inclusive and comprehensive banking services. The Bank focuses on delivering sustainable financial solutions that strengthen businesses, promote development, and ensure long-term profitability. Guided by its vision to become the Bank of Choice, Abay Bank places strong emphasis on talent development and institutional impact, and invites qualified professionals to join its workforce and contribute to its ongoing growth and service excellence.
Position 1: Branch Manager – Grade 2
Job Description
Organization: Abay Bank S.C.
Position: Branch Manager – Grade 2
Location: Mekele Branch
Role Overview
The Branch Manager is responsible for overseeing branch operations, ensuring service quality, managing staff performance, and achieving operational and business targets in line with bank policies.
Key Responsibilities
👉 Manage overall branch operations and performance
👉 Supervise and support branch staff
👉 Ensure compliance with banking regulations and internal policies
👉 Strengthen customer relationships and service standards
👉 Monitor operational risks and financial performance
Qualifications and Experience
👉 BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or related field
👉 Minimum of eight years banking operations experience
👉 At least two years in a supervisory or leadership role
Position 2: Principal IT Risk
Job Description
Organization: Abay Bank S.C.
Position: Principal IT Risk Officer
Location: Head Office
Role Overview
The Principal IT Risk Officer identifies, assesses, and manages technology-related risks to ensure secure and reliable banking systems.
Key Responsibilities
👉 Identify and assess IT and information security risks
👉 Monitor compliance with IT risk management frameworks
👉 Support risk mitigation and control implementation
👉 Prepare IT risk reports and recommendations
👉 Coordinate with internal and external stakeholders
Qualifications and Experience
👉 BSc Degree in Computer Science, Information Technology, or related field
👉 Minimum of five years relevant work experience
👉 At least one year at senior officer level
Position 3: Senior Office Engineer
Job Description
Organization: Abay Bank S.C.
Position: Senior Office Engineer
Location: Head Office
Role Overview
The Senior Office Engineer supports construction and renovation projects through supervision, coordination, and contract administration activities.
Key Responsibilities
👉 Manage contract administration and documentation
👉 Coordinate design, supervision, and construction activities
👉 Monitor project schedules, costs, and quality standards
👉 Support design-build project implementation
👉 Prepare technical reports and progress updates
Qualifications and Experience
👉 BSc Degree in Civil Engineering, Construction Technology and Management, or related field
👉 Minimum of seven years total relevant experience
👉 At least three years in senior-level roles such as Office Engineer or Project Coordinator
👉 Experience with design-build projects is preferred
Position 4: Customer Service Supervisor – Grade 1
Job Description
Organization: Abay Bank S.C.
Position: Customer Service Supervisor – Grade 1
Location: Bule Hora Branch
Role Overview
The Customer Service Supervisor oversees front-office banking services, ensuring efficient operations and high service standards.
Key Responsibilities
👉 Supervise customer service staff and daily operations
👉 Ensure compliance with banking procedures
👉 Address customer service issues and inquiries
👉 Support service quality improvement initiatives
👉 Prepare operational reports
Qualifications and Experience
👉 BA Degree in Economics, Accounting, Management, Business Administration, Accounting & Finance, or related field
👉 Minimum of three years banking operations experience
Position 5: Customer Service Officer – III
Job Description
Organization: Abay Bank S.C.
Position: Customer Service Officer – III
Location: Branches under Adama & Hawassa District
Role Overview
The Customer Service Officer provides front-line banking services while maintaining accuracy, efficiency, and customer satisfaction.
Key Responsibilities
👉 Deliver counter and customer support services
👉 Process banking transactions accurately
👉 Maintain customer records and documentation
👉 Follow banking procedures and service standards
Qualifications and Experience
👉 BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or related field
👉 Minimum of one year banking operations experience
👉 Speaking and writing Afan Oromo language is preferable for the assigned districts
Position 6: Driver
Job Description
Organization: Abay Bank S.C.
Position: Driver
Location: Head Office and Debre Birhan District
Role Overview
The Driver provides safe and reliable transportation services while ensuring proper vehicle care and compliance with traffic regulations.
Key Responsibilities
👉 Drive assigned vehicles safely and responsibly
👉 Maintain vehicle cleanliness and basic checks
👉 Transport staff and documents as required
👉 Follow traffic laws and internal policies
Qualifications and Experience
👉 Completion of Grade 10 or 12
👉 Valid 3rd grade driving license
👉 Minimum of two years relevant work experience
Position 7: Innovation and Change Management Officer
Job Description
Organization: Abay Bank S.C.
Position: Innovation and Change Management Officer
Location: Head Office
Role Overview
This role supports organizational transformation by promoting innovation initiatives and managing change programs across the bank.
Key Responsibilities
👉 Support innovation and change management initiatives
👉 Analyze business processes and improvement opportunities
👉 Coordinate change implementation activities
👉 Prepare reports and performance updates
👉 Work with cross-functional teams
Qualifications and Experience
👉 BA Degree in Accounting, Management, Economics, Business Administration, or related field
👉 Minimum of three years relevant work experience
Employment Details
- Salary: Based on the Bank’s established salary scale.
- Application Deadline: January 16, 2026.
- Selection: Only shortlisted candidates will be contacted for the next stages of the recruitment process.
Submission Procedures
Interested individuals who meet the specified criteria may submit their applications through the following channels depending on the position:
- In-Person Applications: Candidates can visit the Abay Bank Head Office, Human Capital Administration Department, 8th Floor, Zequala Complex (located near Bambis, across from the NOC Gas Station).
- District Applications: Applicants for the Mekele Branch Manager role may also apply at the Dessie District Office. Candidates for Bule Hora and Hawassa positions may submit documents at the Hawassa District Office.
- Online Applications: For the Customer Service Officer III positions (Adama & Hawassa Districts), applications are accepted through the Abay Bank official website via the designated Google Form portal. Register Here