Omo Bank External Vacancy Announcement
Omo Bank invites qualified and interested applicants to apply for several vacant positions at its Head Office in Addis Ababa. Omo Bank is transitioning from a leading microfinance institution into a full-fledged bank, following the transformation path of other major institutions in Ethiopia.
Previously one of the five largest microfinance institutions in the country, Omo has played a significant role in the financial sector by mobilizing substantial savings and expanding access to credit services. The institution continues to strengthen its operations through skilled professionals across various functional areas.
Position 1: Call Center Agent
Location: Head Office, Addis Ababa
Experience: No prior experience required ( 0 year )
Educational Requirement:
👉 BSc or BA degree in Management, Accounting, Marketing, Computer Science, Information Systems, or related fields
👉 Graduation year must be 2024 or 2025
Key Responsibilities:
👉 Handle inbound and outbound customer calls professionally
👉 Provide accurate information on bank products and services
👉 Record and escalate customer issues as required
👉 Maintain customer service standards and confidentiality
Position 2: IT Security Officer I
Location: Head Office, Addis Ababa
Experience: 1–2 years of relevant experience
Educational Requirement:
👉 MSc or BSc in Computer Science, Computer Engineering, Information Systems, Electrical Engineering, Cybersecurity, or related fields
Preferred Certifications:
👉 CompTIA Security+
👉 CEH (Entry-level)
👉 ISO 27001 Foundation
👉 Network+
Key Responsibilities:
👉 Support implementation of information security controls
👉 Monitor systems for security risks and vulnerabilities
👉 Assist in incident response and compliance activities
👉 Maintain security documentation and reports
Position 3: Call Center Supervisor
Location: Head Office, Addis Ababa
Experience: 4–5 years of relevant work experience
Educational Requirement:
👉 BSc or BA degree in Management, Accounting, Marketing, Computer Science, Information Systems, or related fields
Key Responsibilities:
👉 Supervise and support call center agents
👉 Monitor service quality and performance indicators
👉 Prepare operational reports and schedules
👉 Ensure compliance with customer service standards
Position 4: Senior DFS Reconciliations & Settlements Officer
Location: Head Office, Addis Ababa
Experience: 4–5 years of relevant work experience
Educational Requirement:
👉 MA or BA degree in Management, Accounting, Economics, or related fields
Key Responsibilities:
👉 Perform digital financial service reconciliations and settlements
👉 Investigate discrepancies and resolve transaction issues
👉 Prepare financial and reconciliation reports
👉 Coordinate with internal and external stakeholders
Salary and Benefits
👉 Salary and benefits are offered according to the Bank’s approved salary scale and benefits package.
Employment Details
👉 Place of Work: Head Office, Addis Ababa
👉 Deadline: January 2, 2026
How to Apply
Interested applicants who meet the stated requirements are invited to submit their applications online within five (5) consecutive days from the announcement date.
Register Here : www.omobanksc.com/jobs/
Deadline : January 2, 2026
Only shortlisted candidates will be contacted.
Telegram ➪ || @UrjiiJobsVacancy