Gadaa Bank S.C. Vacancy Announcement No. 0016/2026
Gadaa Bank S.C. is inviting qualified and competent candidates to apply for positions available at its Jigjiga Branch. The bank is seeking professionals with banking experience and strong communication skills, particularly in the Somali language.
Organization: Gadaa Bank S.C.
Employment Type: Permanent
Work Location: Jigjiga Branch
Application Period: June 9–13, 2026
Salary & Benefits: As per the Bank’s salary scale
Position 1: Branch Customer Experience Manager
Work Location
👉 Jigjiga Branch
Qualifications
👉 BA/BSc Degree in Management, Accounting, Business Administration, Economics, or a related field
Experience
👉 Minimum of 5 years of relevant banking experience
Role Overview
The Branch Customer Experience Manager is responsible for overseeing customer service operations, enhancing customer satisfaction, and ensuring quality service delivery at the branch level.
Key Responsibilities
👉 Manage and improve customer service standards
👉 Monitor customer experience and service quality
👉 Handle customer concerns and service-related issues
👉 Support branch business growth and customer retention
👉 Ensure compliance with bank policies and operational procedures
Position 2: Junior Banker
Work Location
👉 Jigjiga Branch
Qualifications
👉 BA/BSc Degree in Management, Accounting, Business Administration, Economics, or a related field
Experience
👉 Minimum of 1 year of relevant banking experience
Role Overview
The Junior Banker will support branch banking operations, customer service activities, and day-to-day financial transactions while maintaining service quality and operational efficiency.
Key Responsibilities
👉 Assist customers with banking services and transactions
👉 Support branch operational activities
👉 Maintain accurate records and documentation
👉 Promote banking products and services
👉 Ensure compliance with banking regulations and procedures
Additional Requirements
👉 Applicants must be fluent in the Somali language.
👉 Candidates should possess strong communication and customer service skills.
👉 Ability to work effectively in a banking environment is required.
Application Process
Interested applicants who meet the stated requirements should apply through the bank’s online recruitment portal.
Application Link:
👉 https://gadaabank.com.et/gbvacancy/
Required Documents
Applicants should upload:
👉 Updated CV
👉 Application letter
👉 Educational credentials
👉 Work experience certificates
👉 Any other supporting documents
Important Notes
👉 Applications must be submitted within the specified application period.
👉 Failure to attach the required documents may result in disqualification.
👉 All documents must be submitted in PDF or DOCX format.
👉 The total file size should not exceed 2.5 MB.
👉 Applicants should submit only one application.
👉 Only shortlisted candidates will be contacted for interviews and/or assessments.
👉 Gadaa Bank reserves the right to cancel or modify the recruitment process at any stage.