Abay Bank – Internal/External Vacancy Announcement
Abay Bank is inviting qualified and motivated applicants to apply for banking positions across its branch network and district offices. The bank is seeking professionals and fresh graduates who can contribute to its banking operations and customer service functions.
Application Deadline: May 22, 2026
Salary: As per the bank’s salary scale
Position 1: Branch Manager – Grade I
Work Locations
👉 Mermersa Branch under Dire Dawa District
👉 Chefe Donsa under Adama District
Requirements
👉 BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or related business fields
👉 Minimum of 6 years of banking operations experience
👉 At least 2 years of experience in a supervisory position
Position 2: Customer Service Officer-II
Work Locations
👉 Branches under Addis Ababa City Area
👉 Branches under Dire Dawa District
👉 Branches under Hawassa District
👉 Branches under Adama District
Requirements
👉 Bachelor’s Degree in Management, Business Administration, Accounting, Banking & Finance, Economics, Marketing, or related fields
👉 No prior work experience required
👉 Candidates should be expected graduates of 2024, 2025, or 2026
Additional Criteria
👉 Age below 30 years
👉 Minimum cumulative GPA:
👉 Male applicants: 3.00 and above
👉 Female applicants: 2.75 and above
👉 Exit Exam result of 50% or above
Role Overview
The Branch Manager role involves overseeing branch operations, supervising staff, and ensuring efficient banking service delivery. The Customer Service Officer-II position focuses on customer handling, banking transactions, and supporting branch operations.
Key Responsibilities
👉 Manage and supervise branch operations (for Branch Manager role)
👉 Deliver customer-focused banking services
👉 Handle banking transactions and operational activities
👉 Ensure compliance with banking policies and procedures
👉 Support branch performance and operational efficiency
👉 Maintain professional communication with customers and staff
Qualifications and Skills
👉 Strong communication and interpersonal skills
👉 Knowledge of banking operations and customer service principles
👉 Ability to work in a team-oriented banking environment
👉 Good organizational and problem-solving abilities
Application Process
For Position 1: Branch Manager – Grade I
Applicants should apply in person at:
👉 Abay Bank Head Office, Human Capital Administration Department
👉 8th Floor, Zequala Complex, near Bambis in front of NOC Gas Station, Addis Ababa
👉 Applications may also be submitted at designated district offices
For Position 2: Customer Service Officer-II
- Applicants for vacancy number 2 (Customer Service Officer-II) can apply only
- Through online “Abay Bank Vacancy Announcement → Click the provided link and fill out the form properly. (https://docs.google.com/forms/d/e/1FAIpQLScQJlGSNLipo8XTe6YprJGWQg-CEvAGdzfJWBfFl9yvNlHPWA/viewform?usp=publish-editor)
Additional Notes
👉 Only shortlisted candidates will be contacted
These vacancies provide opportunities for both experienced banking professionals and fresh graduates to work within Abay Bank’s branch operations and customer service functions across Ethiopia.