Dashen Bank Vacancy Announcement 2026
Dashen Bank S.C has announced a new external vacancy for the position of Customer Service Officer (Maker). The bank is seeking qualified graduates who are interested in building a career in the banking sector through structured training and branch-level customer service operations.
The role focuses on front office banking activities, customer support services, transaction handling, and account-related operations.
Position: Customer Service Officer (Maker)
Vacancy Number
👉 DB_EX/EAD/002/26
Job Overview
The Customer Service Officer (Maker) will provide customer service support at branch level and assist clients with various banking transactions and account services. The position involves handling both cash and non-cash transactions, responding to customer inquiries, and maintaining service quality standards.
Selected candidates will undergo six months of intensive training before permanent placement.
Key Responsibilities
👉 Handle front office customer service activities at the branch.
👉 Process payment and collection transactions.
👉 Support account opening and account maintenance activities.
👉 Respond to customer questions and service requests.
👉 Handle cash and non-cash banking transactions accurately.
👉 Assist customers with banking procedures and transaction-related issues.
👉 Maintain compliance with bank procedures and operational standards.
Educational Qualification
👉 Bachelor’s Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or another related business field.
Work Experience
👉 Zero years of experience required.
👉 Fresh graduates are encouraged to apply.
👉 External applicants must not be older than 25 years of age.
Required Competencies
Technical Competencies
👉 Basic understanding of financial products and banking services.
👉 Knowledge of banking procedures and accounting principles.
👉 Ability to respond to customer inquiries professionally.
👉 Good command of Microsoft Office applications.
👉 Familiarity with banking systems and digital platforms is advantageous.
Behavioral Competencies
👉 Strong interpersonal and communication skills.
👉 Ability to work collaboratively with diverse teams.
👉 Attention to detail and quality service delivery.
👉 Analytical thinking and problem-solving ability.
👉 Professional conduct and integrity.
👉 Customer relationship management skills.
👉 Commitment to continuous learning and performance improvement.
👉 Awareness of operational risk management practices.
Training and Employment Terms
👉 Selected candidates will receive six months of intensive banking training.
👉 Permanent placement will be provided after successful completion of the training program.
Place of Work
👉 Branch assignments will be determined by Dashen Bank based on operational needs.
Application Deadline
👉 Vacancy Posting End Date: May 22, 2026.
Application Method
Qualified applicants are required to submit their applications through Dashen Bank’s official online recruitment portal.
Application Link:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1897&company=dashenbank